Terms of Service


The aim of this contract is to put in writing the terms and conditions of your psychotherapy.
Positive Clinical Psychology Service was founded with the aim of  improving the accessibility of psychological therapies by providing assessment and treatment, both in person and online.

What to expect? 
Assessment and treatment occurs face-to-face, via telephone or online. Some people decide to have regular weekly sessions, whilst others prefer just a few appointments to talk through a particular difficulty they are having. In person/video conferencing/telephone/instant messaging sessions generally last 50 minutes. This can however be adjusted depending on your individual needs and situation and cost adjusted accordingly. With regards to email therapy, I will also put aside 50 minutes to provide a thorough and thoughtful, therapeutic reply to your email. You will receive a reply within 48 hours, or alternatively at a time of your choice. If you have requested online therapy, your assessment will include your suitability to psychotherapy delivered via technology.   

During these appointments you will explore in more depth what is going on in your life presently, you might also talk about your earlier experiences.  Therapy can be a daunting prospect and can be hard work and progress can be slow or personally challenging to begin with. You will be provided with a safe and containing space to share your story at a pace you feel comfortable. We will continually review and reflect upon our work together, evaluating your goals and thinking about how best to help you reach them. If for some reason I do not feel we are the service for you, I will point you in the direction of a number of colleagues who may have expertise best suited to your difficulty. You have the right to terminate therapy at any time. If you choose to do so, I will offer to provide you with names of other qualified professionals whose services you might prefer. 

As a member of the British Healthcare Professions Council, I abide by their code of ethics. If you would like to see these please let me know and you will be provided with a copy. This means that there are certain constraints on being able to keep what you share confidential. For example, in accordance with these guidelines, all clinical practice is supervised, ensuring you are provided with the best service possible. Some content of your sessions may be provided within supervision, however, no identifiable information will be shared. The content of your sessions will be briefly documented; however, all records are encrypted and secure. All information shared via the Internet will also be encrypted and secure.

There are rare occasions where it my duty to break confidentiality.  This will only occur if I feel there is an immediate risk to you or anyone else. If this is necessary, it will be discussed with you. You will be made aware of whom the information is to be shared with, and what will be discussed. 

Issues of confidentiality when working online or over the telephone

If you choose to receive therapy online or via telephone, the following guidance agreed upon:
•    Video conferencing and instant messaging therapy is provided through Skype or Vsee. 
•    Therapeutic email is delivered via the website email, an encrypted email service. 
•    Text messaging via mobile phone is acceptable for appointments and housekeeping issues only.
•    Any computer files referencing communication are maintained using secure and encrypted measures.
•    You understand that emails between sessions that contain confidential information will be sent via encryption.
•    Working online rather than face-to-face also differs in that the client often has a record of communications (e.g. through therapeutic messaging and email). It is important that you are aware that you too are expected to keep our communications confidential and you understand that all records of communication between client and therapist remain the property of Positive Clinical Psychology. Verbatim material from therapy sessions remain in the client record and should never be revealed publically unless both client and therapist agree.

Missed Appointments, Late Arrivals, Out-of-session communications and requested reports
If you cannot make a session please let me know, giving me as much warning as you can. Of course, I too will contact you should I need to reschedule in a hurry, but please be assured this seldom happens. Once you have booked a session, the time allocated is yours; if you arrive late your session may still need to end at your regular finishing time. Also, unfortunately, if you need to cancel a session, unless 24 hours’ notice is provided, full payment will still be received because this time has been set aside for you. 

If you need to contact me urgently in-between sessions, then of course I will try and make myself available. Providing this is during office hours and is for a short period of time, there will be no charge. However, if this was to become frequent, it may be suggested that for a time you attend an additional session. 

If you request a report to be written for you, the hourly rates for this service will be same as for psychotherapy. Solicitors requesting medico-legal assessments and reports need to contact us personally for the rates of this specialist service.

If we are scheduled for an online synchronous chat, audio or video conference and we are unable to connect or are disconnected during a session due to a technological breakdown, please try to reconnect within 10 minutes.  If re-connection is not possible, contact me to schedule a new session time.

Limitations of providing online therapy
You as the client understand that distance therapy is a different experience as compared to in-person sessions. It has many advantages, but also has limitations.  You understand that telephone/online psychotherapy is not a substitute for medication under the care of a psychiatrist or doctor.  If a life-threatening crisis should occur, you agree to contact a crisis hotline, or go to a hospital emergency room.


By booking a session you are agreeing to these terms of service

Dr JH De Kock